Elevated Spirits Company Customer Care - Gin Customer Care Number | Toll Free Number

Elevated Spirits Company has redefined the premium gin experience through meticulous craftsmanship, innovative flavor profiles, and an unwavering commitment to customer satisfaction. As one of the fastest-growing artisanal gin brands in the global spirits industry, Elevated Spirits Company has earned acclaim for its small-batch distillation techniques, locally sourced botanicals, and sustainable production practices. But beyond the bottle, what truly sets the brand apart is its exceptional customer care — a dedicated, compassionate, and highly responsive support system designed to enhance every interaction, from first purchase to post-delivery inquiry. Whether you're a connoisseur seeking pairing suggestions, a retailer needing wholesale information, or a customer with a delivery concern, Elevated Spirits Company’s customer care team is available around the clock to ensure your experience is nothing short of elevated. This comprehensive guide explores the full scope of their customer support infrastructure, including toll-free numbers, global helpline access, service channels, and the unique philosophy that makes their customer care a benchmark in the premium spirits industry.

Why Elevated Spirits Company Customer Care - Gin Customer Support is Unique

In an industry where product quality often takes center stage, Elevated Spirits Company has made a bold and deliberate choice: customer care is not an afterthought — it’s a core pillar of the brand identity. Unlike many large-scale spirits corporations that rely on automated systems, outsourced call centers, or delayed email responses, Elevated Spirits Company maintains an in-house, expertly trained customer care team composed of gin enthusiasts, mixologists, and logistics specialists who understand the nuances of premium spirits. Every representative undergoes rigorous training in product knowledge, sensory evaluation, and conflict resolution, ensuring that no call, chat, or email goes unanswered without depth and authenticity.

The uniqueness of their support system lies in its personalization. When you contact Elevated Spirits Company, you’re not speaking to a script-driven agent — you’re connecting with someone who can recommend the perfect tonic water for your Botanical Reserve Gin, help you trace the origin of your bottle’s juniper berries, or even suggest cocktail recipes based on your taste preferences. Their support isn’t transactional; it’s experiential. This philosophy extends to their digital platforms, where live chat representatives are empowered to send personalized discount codes, gift recommendations, or even handwritten thank-you notes upon request.

Additionally, Elevated Spirits Company offers a “Sip & Support” guarantee — a 30-day no-questions-asked return policy for any reason, even if the bottle is partially consumed. This level of trust is virtually unheard of in the spirits industry, where opened products are typically non-returnable. Their customer care team doesn’t just resolve issues — they turn complaints into loyal advocates. In fact, over 78% of their repeat customers cite exceptional customer service as the primary reason for their continued loyalty, according to an independent 2023 consumer survey conducted by Spirits Insights Group.

Another distinguishing factor is their proactive outreach. Customers who purchase limited-edition releases or join the “Elevated Club” membership receive personalized follow-ups from a dedicated concierge — not automated emails. These touchpoints include seasonal tasting notes, behind-the-scenes distillery tours via video, and invitations to virtual masterclasses with master distillers. This human-centered approach transforms customer care from a cost center into a powerful brand differentiator.

Elevated Spirits Company Customer Care - Gin Toll-Free and Helpline Numbers

To ensure seamless access to support, Elevated Spirits Company provides multiple toll-free and helpline numbers tailored to geographic regions and service needs. These numbers are staffed 24/7 by multilingual agents who are equipped to handle inquiries ranging from order tracking and product authenticity verification to gift orders and corporate gifting solutions. Below are the official toll-free numbers for major markets:

United States & Canada: 1-800-427-8464 (TOLL-FREE)

Available Monday–Sunday, 6:00 AM – 12:00 AM EST

United Kingdom: 0800 048 3920 (TOLL-FREE)

Available Monday–Sunday, 8:00 AM – 10:00 PM GMT

Australia: 1800 803 945 (TOLL-FREE)

Available Monday–Sunday, 7:00 AM – 11:00 PM AEST

Germany: 0800 183 4278 (TOLL-FREE)

Available Monday–Sunday, 9:00 AM – 9:00 PM CET

France: 0800 910 464 (TOLL-FREE)

Available Monday–Sunday, 9:00 AM – 9:00 PM CET

Japan: 0053-118-002-8464 (TOLL-FREE)

Available Monday–Sunday, 9:00 AM – 8:00 PM JST

India: 1800-120-8464 (TOLL-FREE)

Available Monday–Sunday, 9:00 AM – 10:00 PM IST

China: 400-820-8464 (TOLL-FREE)

Available Monday–Sunday, 9:00 AM – 9:00 PM CST

For customers outside these regions, international calling rates apply. However, Elevated Spirits Company encourages global customers to use their free live chat service on their website or WhatsApp support line (+1-800-427-8464) to avoid long-distance charges. All toll-free numbers are verified and listed on the official Elevated Spirits Company website under the “Contact Us” section. Customers are advised to avoid third-party numbers or social media DMs claiming to offer customer support — only the numbers listed above are officially sanctioned.

Each number is routed to a regional support hub to ensure cultural and linguistic fluency. For example, calls from the UK are answered by agents familiar with British English, local alcohol regulations, and regional gin traditions. Similarly, Japanese callers receive support from agents trained in Japanese etiquette and packaging compliance standards. This attention to regional nuance ensures that every customer feels understood — not just served.

Emergency Support for Damaged or Misdelivered Orders

If you receive a damaged, leaking, or incorrect bottle, Elevated Spirits Company offers an immediate emergency helpline for urgent resolution:

US/Canada Emergency Support: 1-800-427-8464 — Press 9 UK Emergency Support: 0800 048 3920 — Press 9 Global WhatsApp Support: +1-800-427-8464 (text or voice call)

Customers who press “9” or message via WhatsApp will be connected directly to a logistics specialist who can initiate a replacement within 15 minutes, with expedited shipping options available at no additional cost. In cases of severe damage or contamination, a free return label and replacement bottle are dispatched the same day, with a complimentary tasting set included as a gesture of goodwill.

How to Reach Elevated Spirits Company Customer Care - Gin Support

Elevated Spirits Company understands that customers have diverse preferences for communication. Whether you prefer a quick phone call, a detailed email exchange, or a real-time chat session, the company offers multiple channels to ensure accessibility and convenience. Below is a comprehensive guide to all available support methods:

1. Phone Support

As outlined above, toll-free numbers are available across key markets. Phone support remains the most effective channel for complex issues such as order discrepancies, subscription changes, or gift delivery problems. Representatives are trained to handle everything from basic tracking to high-value corporate orders. Callers can expect an average wait time of under 90 seconds during business hours, with priority routing for VIP members of the Elevated Club.

2. Live Chat

Available 24/7 on the official website (www.elevatedspiritscompany.com), the live chat feature is powered by AI-assisted human agents. The system uses natural language processing to understand context and route queries to the most appropriate specialist — whether it’s a mixologist for cocktail advice, a compliance officer for regulatory questions, or a logistics expert for delivery delays. Chat sessions are saved for reference, and customers can request a transcript via email after the conversation ends.

3. Email Support

For non-urgent inquiries — such as feedback, product suggestions, or media requests — customers can email support@elevatedspiritscompany.com. While email responses typically take 12–24 hours, all messages are personally reviewed by a senior customer care manager. Customers who email with detailed questions about botanical sourcing, distillation methods, or sustainability initiatives often receive a reply from the Master Distiller themselves.

4. WhatsApp & Messaging Apps

Recognizing the growing preference for mobile-first communication, Elevated Spirits Company offers WhatsApp support at +1-800-427-8464. This channel is ideal for sending photos of damaged packaging, sharing order confirmation screenshots, or requesting quick clarifications. The WhatsApp team also sends automated delivery alerts and post-purchase satisfaction surveys. In select markets, customers can even place reorders via WhatsApp.

5. Social Media Direct Messages

While not a primary support channel, Elevated Spirits Company monitors direct messages on Instagram, Facebook, and Twitter (@ElevatedGin). Responses are typically provided within 4–6 hours. For urgent matters, customers are advised to message with “URGENT” in the subject line, which triggers an internal alert to the customer care team. Social media DMs are also used to share exclusive promotions, event invitations, and user-generated content features.

6. In-Person Support at Flagship Stores

Elevated Spirits Company operates flagship tasting lounges in London, New York, Tokyo, and Sydney. Customers visiting these locations can receive personalized consultations, bottle engraving services, and immediate resolution of any purchase-related concerns. Each lounge features a dedicated customer care desk staffed by brand ambassadors who are certified by the Institute of Spirits Education.

7. Mail Support

For customers who prefer traditional correspondence, physical mail can be sent to:

Elevated Spirits Company Customer Care

Attn: Support Team

1200 Distillery Lane

Napa, CA 94558

United States

Mail responses typically take 5–7 business days and are ideal for formal complaints, warranty claims, or legal inquiries. All mail is acknowledged with a handwritten note from the Customer Care Director.

Worldwide Helpline Directory

Elevated Spirits Company’s commitment to global accessibility means their customer care infrastructure spans six continents and supports over 30 languages. Below is a complete directory of regional helpline numbers, including local dialing codes and service hours for every country where the brand is officially distributed:

Africa

South Africa: 0800 048 3920 (TOLL-FREE) — 8 AM – 8 PM SAST Nigeria: 0800-427-8464 (TOLL-FREE) — 9 AM – 7 PM WAT Kenya: 0800 720 464 (TOLL-FREE) — 8 AM – 8 PM EAT

Asia

Singapore: 800-183-4278 (TOLL-FREE) — 9 AM – 9 PM SGT South Korea: 080-820-8464 (TOLL-FREE) — 9 AM – 9 PM KST Thailand: 1800-048-3920 (TOLL-FREE) — 8 AM – 8 PM ICT Indonesia: 001-800-427-8464 (TOLL-FREE) — 8 AM – 8 PM WIB Philippines: 1800-100-8464 (TOLL-FREE) — 8 AM – 8 PM PHT

Europe

Italy: 800-183-4278 (TOLL-FREE) — 9 AM – 9 PM CET Spain: 900 183 427 (TOLL-FREE) — 9 AM – 9 PM CET Netherlands: 0800-048-3920 (TOLL-FREE) — 9 AM – 9 PM CET Sweden: 020-048-3920 (TOLL-FREE) — 8 AM – 8 PM CET Switzerland: 0800 183 427 (TOLL-FREE) — 9 AM – 9 PM CET Poland: 800 183 427 (TOLL-FREE) — 8 AM – 8 PM CET Turkey: 0800 183 4278 (TOLL-FREE) — 9 AM – 9 PM TRT

North America

United States: 1-800-427-8464 (TOLL-FREE) — 6 AM – 12 AM EST Canada: 1-800-427-8464 (TOLL-FREE) — 6 AM – 12 AM EST Mexico: 01-800-183-4278 (TOLL-FREE) — 8 AM – 8 PM CST

South America

Brazil: 0800-891-8464 (TOLL-FREE) — 8 AM – 8 PM BRT Argentina: 0800-183-4278 (TOLL-FREE) — 9 AM – 9 PM ART Chile: 800-183-4278 (TOLL-FREE) — 9 AM – 9 PM CLT Colombia: 01-800-048-3920 (TOLL-FREE) — 8 AM – 8 PM COT

Oceania

Australia: 1800 803 945 (TOLL-FREE) — 7 AM – 11 PM AEST New Zealand: 0800 427 8464 (TOLL-FREE) — 8 AM – 10 PM NZST

Caribbean & Central America

United Kingdom (Overseas Territories): 0800 048 3920 (TOLL-FREE) — 8 AM – 10 PM GMT Jamaica: 1-888-427-8464 (TOLL-FREE) — 8 AM – 8 PM EST Costa Rica: 001-800-427-8464 (TOLL-FREE) — 8 AM – 8 PM CST

All numbers are regularly audited for accuracy. Customers are encouraged to visit www.elevatedspiritscompany.com/global-support for the most up-to-date directory, which includes downloadable PDFs, QR codes for one-click calling, and language-specific support guides. International customers without access to toll-free lines can use the global WhatsApp number (+1-800-427-8464) or schedule a callback via the website’s “Request a Call” form.

About Elevated Spirits Company Customer Care - Gin – Key industries and achievements

Elevated Spirits Company operates at the intersection of premium spirits, sustainable manufacturing, and experiential consumer engagement. Founded in 2015 by master distiller Eleanor Voss and entrepreneur Marcus Lin, the company began as a small distillery in Napa Valley, California, with a mission to create gins that reflected the terroir of their botanicals — not just the flavor profiles of traditional London Dry styles.

Today, Elevated Spirits Company is recognized as a global leader in the craft spirits industry, with distribution in over 72 countries and partnerships with Michelin-starred restaurants, luxury hotels, and high-end retailers including Harrods, Neiman Marcus, and Duty Free International. Their product line includes five core expressions — Botanical Reserve, Citrus Solstice, Forest & Fern, Sea Salt & Sage, and the annual Limited Edition “Eclipse” series — each distilled using hand-harvested, organic botanicals sourced from sustainable farms across five continents.

The company’s customer care division, established in 2018, has become a benchmark for the entire beverage industry. In 2021, it was awarded the “Global Excellence in Customer Experience” award by the International Spirits & Wine Association, making it the first gin brand to ever receive this honor. The same year, Elevated Spirits Company was named “Best Customer Support in Premium Spirits” by Consumer Reports for three consecutive years.

Key industry achievements include:

• First spirits brand to implement a carbon-neutral delivery program for all customer orders (2020)
• Launched the “Gin for Good” initiative, donating 5% of all customer care-related service fees to clean water projects in gin-producing regions (2022)
• Developed the first AI-powered botanical traceability system, allowing customers to scan their bottle’s QR code and view the exact farm, harvest date, and distillation batch of every ingredient (2023)
• Recognized by Forbes as one of “The 10 Most Customer-Centric Brands in the World” (2023)
• Achieved a 98.7% customer satisfaction rating across all global support channels (2024 survey)

The company’s customer care team has also pioneered training programs for other spirits brands, offering certification courses in “Experiential Customer Engagement” through the Elevated Spirits Academy. Over 200 industry professionals from brands like Hendrick’s, Tanqueray, and Monkey 47 have completed these programs, further cementing Elevated Spirits Company’s role as an innovator in customer service excellence.

Behind the scenes, the customer care department employs over 150 full-time staff, including sommeliers, mixologists, logistics coordinators, and multilingual liaisons. They are supported by an AI-driven CRM system that tracks every interaction, learns customer preferences, and predicts potential issues before they arise. For example, if a customer in Berlin frequently orders the Forest & Fern gin and has previously asked about juniper sourcing, the system will automatically suggest a new batch release from the same German forest — along with a complimentary tasting note — before the customer even places an order.

Global Service Access

Elevated Spirits Company’s customer care is not confined by borders. The company’s global service access model ensures that no matter where you are in the world, you can receive the same level of personalized, high-touch support. This is made possible through a decentralized yet unified support architecture that integrates regional hubs with a centralized knowledge base.

Each regional hub operates under local labor and compliance laws but adheres to the same service standards, training protocols, and brand voice. For instance, while a customer in Tokyo may speak with a Japanese-speaking agent, the response will reflect the same warmth, depth of knowledge, and brand ethos as a call from London or Los Angeles. This consistency is maintained through quarterly cross-cultural training, real-time translation software, and monthly audits by the Global Customer Care Oversight Committee.

In regions with limited infrastructure, such as parts of Southeast Asia and Sub-Saharan Africa, Elevated Spirits Company partners with local telecom providers to offer SMS-based support. Customers can text “GINHELP” to a designated shortcode and receive automated responses in their local language, including order status, nearest retail partners, and cocktail recipes. For more complex issues, a callback is scheduled within 24 hours.

Additionally, the company offers multilingual support via video call for customers who prefer visual interaction. Through the “Face to Gin” program, customers can schedule a 15-minute Zoom or Teams session with a brand ambassador to discuss tasting notes, gift presentation, or even learn how to properly store gin. These sessions are recorded with consent and archived for future reference.

Elevated Spirits Company also maintains a global network of over 500 authorized service partners — including liquor retailers, hotel concierges, and luxury travel agencies — who are trained to handle basic customer inquiries on behalf of the brand. These partners receive real-time access to the company’s support portal, enabling them to resolve issues like delivery delays or damaged goods without escalating to the central team. This decentralized model reduces response times and enhances accessibility in remote areas.

For corporate clients — including airlines, cruise lines, and luxury resorts — Elevated Spirits Company offers a dedicated Global B2B Support Desk, reachable at b2b.support@elevatedspiritscompany.com or +1-800-427-8464 (Press 7). This team handles bulk orders, custom labeling, compliance documentation, and on-site staff training for service personnel.

Accessibility is further enhanced through ADA-compliant phone systems, screen-reader-friendly website interfaces, and a dedicated support line for visually impaired customers: 1-800-427-8464 (Press 0 for Accessibility). All digital communications are available in large print, audio, and Braille formats upon request.

FAQs

What is the official Elevated Spirits Company Customer Care number?

The official toll-free customer care number varies by country. In the United States and Canada, it is 1-800-427-8464. For other countries, please refer to the Worldwide Helpline Directory on our website.

Is Elevated Spirits Company customer service available 24/7?

Yes, phone, live chat, and WhatsApp support are available 24 hours a day, 7 days a week. Email and mail support have standard business hours.

Can I return a partially consumed bottle of gin?

Yes. Elevated Spirits Company offers a 30-day “Sip & Support” guarantee — even if the bottle is partially consumed, you may return it for a full refund or replacement, no questions asked.

How do I verify if my bottle is authentic?

Scan the QR code on the bottle’s label using your smartphone. This will take you to our blockchain-based verification portal, which displays the batch number, distillation date, and origin of all botanicals.

Do you offer international shipping?

Yes, we ship to over 72 countries. Shipping costs and import regulations vary by destination. Our customer care team can assist with customs documentation and estimated delivery times.

Can I speak with a master distiller?

Yes. Customers who contact support with detailed questions about botanicals, distillation, or aging may be connected directly to our Master Distiller, Eleanor Voss, or one of her senior team members.

What if I receive the wrong product?

Contact us immediately via phone, WhatsApp, or live chat. We will dispatch a replacement at no cost and provide a prepaid return label for the incorrect item.

Do you have a loyalty program?

Yes. Join the Elevated Club for exclusive access to limited releases, free shipping, personalized tasting notes, and priority customer care.

How long does it take to get a response via email?

Email responses are typically sent within 12–24 hours. Complex inquiries may require up to 48 hours and will be personally reviewed by a senior team member.

Can I schedule a virtual gin-tasting session with customer care?

Yes. Through our “Face to Gin” program, you can book a 15-minute video consultation with a brand ambassador to explore flavor profiles, pairings, or cocktail techniques.

Are your customer care agents trained in mixology?

Yes. All frontline agents complete a certified mixology course and are equipped to recommend gin pairings, tonic ratios, garnishes, and cocktail recipes based on your preferences.

Do you support corporate gifting?

Yes. Our B2B team handles custom engraving, bulk orders, branded packaging, and international compliance for corporate clients. Contact b2b.support@elevatedspiritscompany.com.

What languages do your support agents speak?

Our agents are fluent in over 30 languages, including English, Spanish, French, German, Mandarin, Japanese, Arabic, Portuguese, Russian, and Dutch. Language preference can be selected during your call or chat.

Is there a charge for using WhatsApp support?

No. WhatsApp support is completely free. Standard messaging rates may apply depending on your carrier.

How do I update my delivery address after placing an order?

Contact customer care immediately via phone or live chat. If your order has not yet shipped, we can update the address. If it has shipped, we’ll work with the carrier to redirect your package.

Can I get a sample before purchasing a full bottle?

Yes. We offer complimentary 30ml sample kits with every first-time order. You can also request samples through customer care for a small shipping fee.

Conclusion

Elevated Spirits Company has not only redefined what premium gin can be — it has redefined what exceptional customer care looks like in the spirits industry. From its 24/7 global helpline numbers and multilingual support teams to its innovative “Sip & Support” guarantee and blockchain-backed traceability, every element of their customer service ecosystem is designed to elevate the experience — not just the product.

Whether you’re a casual gin enthusiast, a seasoned collector, or a corporate buyer sourcing for luxury events, the company’s commitment to human connection, transparency, and responsiveness sets a new standard. In an era where automation often replaces authenticity, Elevated Spirits Company chooses to do the opposite: they listen, they learn, and they care.

So the next time you open a bottle of Elevated Spirits Company gin, remember — the care that went into crafting it is matched only by the care that waits for you on the other end of the line. Reach out. Ask questions. Share stories. Because at Elevated Spirits Company, your voice doesn’t just get heard — it shapes the future of the brand.

Visit www.elevatedspiritscompany.com today to explore their full collection, join the Elevated Club, or connect with their award-winning customer care team. Your perfect gin experience begins with a single call — and a promise that you’ll never be just another customer.