The Ultimate Guide to Ticketmaster: Refunds, Verified Fan Access, and Presale Codes

If you’ve ever tried to buy concert or sports event tickets online, chances are you’ve used Ticketmaster. As one of the biggest ticket distribution platforms in the world, it handles millions of transactions for events ranging from Taylor Swift tours to NFL games. However, many users find themselves asking questions like how to get a refund on Ticketmaster, or how to get a presale code for Ticketmaster.

We’ll walk you through everything you need to know about navigating Ticketmaster efficiently—including how to secure a refund, gain Verified Fan status, and get early access through presale codes.

How to Get a Refund on Ticketmaster

Life happens. Maybe your favorite band postponed their tour, or you simply can’t make it to the game anymore. That’s when you start wondering: how to get a refund on Ticketmaster?

1. Check Ticketmaster’s Refund Policy

The first thing to understand is that Ticketmaster’s refund policy varies depending on the event and the organizer. Most tickets are sold as non-refundable, but there are exceptions.

Eligible Refund Scenarios:

• Event Cancellation – If an event is outright canceled (not rescheduled), Ticketmaster usually processes an automatic refund.
• Rescheduled or Postponed Events – You may be offered the choice between a refund and attending the new date.
• Fan Guarantee – Some tickets fall under Ticketmaster’s 24-hour Fan Guarantee, allowing a refund within 24 hours of purchase.

If you’re wondering specifically how to get a refund on Ticketmaster tickets, and your event falls into one of these scenarios, you’re in luck.

2. How to Request a Refund Step-by-Step

Here’s how to get a refund on Ticketmaster through your account:

1. Log in to Ticketmaster.com
2. Go to "My Tickets"
3. Select the event in question
4. If your event qualifies, you’ll see a “Request a Refund” button
5. Follow the on-screen prompts and confirm your refund request

Ticketmaster will then email you the confirmation and process the refund to your original payment method.

What If There’s No Refund Button?

If the “Request a Refund” option isn’t visible, you likely:

• Bought a ticket that doesn’t qualify
• Waited too long to request it
• Bought resale tickets from a third party

In such cases, consider reselling your ticket via Ticketmaster’s fan-to-fan resale marketplace.

How to Become a Verified Fan on Ticketmaster

Now let’s talk about how to become a Verified Fan on Ticketmaster—a program designed to help real fans get tickets before bots and scalpers grab them all.

What Is Ticketmaster Verified Fan?

Verified Fan is a registration-based system used by Ticketmaster to combat bots. You register ahead of time for the chance to receive a presale code. It doesn’t guarantee a ticket, but it does give you a fair shot.

Steps to Become a Verified Fan

1. Go to the event’s Ticketmaster page.
2. If Verified Fan is available, click on the “Register” button.
3. Log in with your Ticketmaster account or create one.
4. Fill out the registration form (name, phone number, email).
5. Submit before the deadline.

Once you register, Ticketmaster reviews your account to ensure it isn’t associated with scalping behavior. If you’re selected, you’ll get a unique presale code sent via text or email before the sale starts.

When Should You Register?

Always register as soon as a Verified Fan event is announced. These windows are usually open for only 2–3 days. Miss it, and you miss the presale opportunity.

How to Get a Presale Code for Ticketmaster

Presale codes are the holy grail for music and event lovers—they give you access to tickets before the general public. Here's how to get a presale code for Ticketmaster for your next big event.

🔑 Types of Presale Codes

There are several ways to obtain a Ticketmaster presale code:

1. Artist Presale

Most artists offer presales to fans on their email list or via fan clubs. Sign up on their official website to get the code.

2. Venue Presale

Venues often host their own presales. Follow your favorite venue on social media or subscribe to their newsletter.

3. Credit Card Presale

Certain credit cards (like Citi or American Express) come with exclusive presale perks. Log in to your card’s entertainment or rewards portal to find current offers.

4. Live Nation Presale

Live Nation uses the presale code: "COVERT" or "INSIDER", but these can change. Always check the presale section of the event listing.

5. Verified Fan Presale

As explained earlier, these are issued by Ticketmaster to selected registrants via text or email.

Tips for Using Your Ticketmaster Presale Code

Once you get a presale code, preparation is key. Follow these tips to increase your chances of securing tickets:

• Log in to your Ticketmaster account 10 minutes before the presale starts.
• Make sure your billing info is saved and up to date.
• Use multiple devices if allowed (phone + desktop).
• Don’t refresh your browser too often—Ticketmaster may freeze your session.

Can You Combine Verified Fan Access and Presale Codes?

Yes! If you’re lucky enough to get Verified Fan access and have another valid presale code (like from a credit card company), you can often use whichever gives you better seats or earlier access.

However, you typically can’t stack codes. It’s one per order.

Common Questions and Troubleshooting

I requested a refund, but it hasn't arrived. What now?

Refunds can take up to 30 days, depending on your bank. If you haven’t received it after that time, contact Ticketmaster customer service directly.

I didn’t get selected for Verified Fan. Can I still buy tickets?

Yes, once the general public sale opens, you can try buying tickets. However, inventory may be limited.

Can I sell my Ticketmaster ticket if I can’t get a refund?

Absolutely. Ticketmaster allows you to resell most tickets through their platform. Just click “Sell” next to your ticket in your account dashboard.

Final Thoughts

Whether you're looking to cancel an order, get early access, or become a Verified Fan, Ticketmaster offers several options to make your ticket-buying journey smoother. To recap:

• How to get a refund on Ticketmaster: Use the “My Tickets” section and request it if eligible.
• How to get a refund on Ticketmaster tickets: Works for cancellations, postponements, or Fan Guarantee events.
• How to become a Verified Fan on Ticketmaster: Register early, be authentic, and wait for a presale code.
• How to get a presale code for Ticketmaster: Follow artists, venues, credit card perks, and subscribe to newsletters.