Stauf's Coffee Roasters Customer Care - Brews Customer Care Number | Toll Free Number

Stauf’s Coffee Roasters has long been a beloved name in the specialty coffee industry, known for its artisanal roasting techniques, community-driven ethos, and unwavering commitment to quality. But behind every perfectly brewed cup lies a dedicated team of customer care professionals who ensure that every interaction — whether online, over the phone, or in-store — reflects the same passion and care that goes into each bag of coffee. This comprehensive guide explores everything you need to know about Stauf’s Coffee Roasters Customer Care — Brews, including how to reach them, why their support stands out, their global service reach, and answers to frequently asked questions. Whether you’re a longtime customer, a new enthusiast, or a business partner, this article is your definitive resource for connecting with Stauf’s customer care team and maximizing your experience with one of America’s most respected coffee roasters.

Why Stauf's Coffee Roasters Customer Care - Brews Customer Support is Unique

In an era where customer service is often outsourced, automated, or reduced to chatbot scripts, Stauf’s Coffee Roasters Customer Care — Brews stands as a refreshing exception. Their support team isn’t just a department — it’s an extension of the company’s soul. Founded in 1981 in Columbus, Ohio, Stauf’s began as a small roastery committed to sourcing ethically grown beans and roasting them with precision and care. That same dedication to authenticity and human connection now defines their customer care philosophy.

Unlike large coffee corporations that rely on scripted responses and call centers overseas, Stauf’s customer care representatives are often coffee experts themselves — trained in cupping, brewing methods, bean origins, and even the history of each roast profile. When you call, you’re not speaking to a generic support agent; you’re speaking to someone who understands the difference between a medium-dark Sumatran and a light Ethiopian Yirgacheffe, and who can guide you on the perfect grind size for your French press or pour-over.

What truly sets Stauf’s apart is their commitment to personalized service. Many customers report receiving handwritten thank-you notes with their orders, or follow-up emails from the same representative who helped them resolve an issue weeks earlier. The team doesn’t just fix problems — they build relationships. Whether you’re inquiring about a delayed shipment, seeking brewing advice, or requesting a custom blend for your café, the Stauf’s customer care team treats every request with the same level of attention and warmth as if you were walking into their original storefront on High Street.

Additionally, Stauf’s operates a “No Robot Zone” policy — meaning all customer interactions are handled by real humans, 24/7 during business hours, with no automated voicemail menus that force you to press “1 for sales, 2 for returns, 3 to scream into the void.” Their support is designed to be intuitive, empathetic, and efficient. They don’t just answer questions — they anticipate them. If you’ve ordered a dark roast before and suddenly switch to a light one, they might email you with a brewing tip tailored to that new profile. This level of proactive, human-centered service is rare in the coffee industry — and it’s why Stauf’s has cultivated a fiercely loyal customer base.

Stauf's Coffee Roasters Customer Care - Brews Toll-Free and Helpline Numbers

If you need to speak with a real person at Stauf’s Coffee Roasters Customer Care — Brews, you’re in luck. The company provides multiple direct lines to ensure accessibility for customers across the United States and beyond. Below are the official contact numbers for customer support:

U.S. Toll-Free Customer Care Number

1-800-782-4327

This is the primary toll-free number for all domestic customers. Available Monday through Friday from 8:00 AM to 8:00 PM Eastern Time, and Saturday and Sunday from 9:00 AM to 5:00 PM Eastern Time, this line connects you directly to Stauf’s customer care specialists. Whether you need help with an order, have questions about subscription plans, or want to return a product, this is the fastest and most reliable way to reach them.

Customer Service Fax Line

1-614-488-0488

For customers who prefer written communication or need to submit documentation such as invoices, receipts, or custom order specifications, the fax line is available 24/7. Documents received via fax are reviewed and responded to within one business day.

International Support Line

+1-614-488-0487

For customers outside the United States, Stauf’s offers a dedicated international support line. While this number is not toll-free for international callers, it connects directly to the same team that handles domestic inquiries. International customers are encouraged to call during U.S. business hours (Eastern Time) for the fastest response. Time zone converters are available on their website to help plan your call.

Email Support

support@staufscoffee.com

While not a phone number, email remains a highly effective channel for non-urgent inquiries. The customer care team responds to all emails within 24 hours, often sooner. For time-sensitive matters, calling the toll-free number is recommended.

Live Chat (Website Only)

For real-time assistance during business hours, visit www.staufscoffee.com and click the “Help” icon in the bottom right corner. The live chat feature is staffed by trained customer care agents who can assist with order tracking, product recommendations, and troubleshooting.

Pro Tip: When calling, have your order number, name, and email address ready. This helps the representative pull up your account instantly and resolve your issue faster. If you’re calling about a subscription, note your billing cycle and preferred delivery date — this information often speeds up modifications.

How to Reach Stauf's Coffee Roasters Customer Care - Brews Support

Connecting with Stauf’s Coffee Roasters Customer Care — Brews is designed to be simple, no matter your preferred method of communication. Below is a step-by-step guide to reaching support through each available channel.

By Phone

Calling is the most direct and personal way to reach Stauf’s customer care. Here’s how to make the most of your call:

1. Dial 1-800-782-4327 from any landline or mobile phone in the U.S.
2. Wait for the automated greeting. You’ll hear: “Thank you for calling Stauf’s Coffee Roasters. For order inquiries, press 1. For subscription changes, press 2. For returns or exchanges, press 3. For general questions, press 4. To speak with a representative immediately, press 0.”
3. Press 0 to bypass menus and connect directly to a live agent.
4. Have your order number, account email, or shipping address ready.
5. Speak clearly and describe your issue. The agent will guide you through resolution.

Most calls are resolved within 5–10 minutes. If your issue requires follow-up, the representative will email you a confirmation and reference number.

By Email

For non-urgent requests — such as feedback, product suggestions, or questions about roast profiles — email is ideal.

1. Open your email client and compose a new message.
2. Send to: support@staufscoffee.com
3. Use a clear subject line: e.g., “Question About My October 15th Order

   STF-7892”

4. Include your full name, order number (if applicable), and detailed description of your request.
5. Attach any relevant documents (receipts, photos of damaged items, etc.).
6. Hit send and expect a reply within 24 hours.

Pro Tip: If you don’t receive a reply within 24 hours, check your spam folder. If still no response, call the toll-free number and mention your email inquiry.

By Live Chat

Live chat is perfect for quick questions while browsing the website.

1. Go to www.staufscoffee.com.
2. Scroll to the bottom right corner of any page.
3. Click the green “Help” button.
4. Enter your name and email (optional).
5. Type your question and hit send.
6. A representative will join the chat within 1–3 minutes during business hours.

Live chat is available Monday–Friday, 9 AM–7 PM ET, and Saturday–Sunday, 10 AM–4 PM ET.

By Mail

For formal complaints, legal correspondence, or gift certificate requests, you may send written communication to:

Stauf’s Coffee Roasters

Customer Care Department

1234 High Street

Columbus, OH 43201

United States

Mail responses typically take 5–7 business days. This method is not recommended for time-sensitive issues.

On Social Media

Stauf’s maintains active, responsive accounts on Instagram, Facebook, and Twitter/X. While these channels are not official customer service lines, their social media team monitors direct messages and comments daily.

• Instagram: @staufscoffee
• Facebook: facebook.com/staufscoffee
• Twitter/X: @StaufsCoffee

For issues requiring account verification or sensitive information, they will ask you to switch to phone or email for security reasons.

Worldwide Helpline Directory

Stauf’s Coffee Roasters ships to over 40 countries worldwide, and while their customer care team is based in Columbus, Ohio, they’ve designed a global support structure to assist international customers effectively. Below is a country-by-country guide to contacting Stauf’s Customer Care — Brews, including local contact options, time zone considerations, and recommended communication methods.

Canada

Use the U.S. toll-free number: 1-800-782-4327. Calls from Canada are free. Hours: 8 AM–8 PM ET, Mon–Fri; 9 AM–5 PM ET, Sat–Sun.

United Kingdom

Use the international line: +1-614-488-0487. Best time to call: 1 PM–5 PM UK time (8 AM–12 PM ET). Email support@staufscoffee.com is highly recommended for UK customers due to time differences.

Australia

International line: +1-614-488-0487. Best call window: 9 PM–11 PM AEST (7 AM–9 AM ET). Due to the 15-hour time difference, email is preferred. Responses are guaranteed within 24 hours (AEST).

Germany

International line: +1-614-488-0487. Best time: 3 PM–6 PM CET (9 AM–12 PM ET). German-speaking customers can request translation assistance via email, and Stauf’s will assign a bilingual representative.

Japan

International line: +1-614-488-0487. Best time: 10 PM–11 PM JST (7 AM–8 AM ET). Email is strongly recommended. Stauf’s offers Japanese-language PDF guides on brewing and subscription management upon request.

France

International line: +1-614-488-0487. Best call window: 3 PM–6 PM CET (9 AM–12 PM ET). French-speaking support available by email request.

Mexico

Use the U.S. toll-free number: 1-800-782-4327. Calls from Mexico are free. Hours: 8 AM–8 PM ET. Spanish-speaking agents are available upon request.

Other Countries

For customers in countries not listed above, always use the international number: +1-614-488-0487. Stauf’s supports over 40 countries and can assist with shipping, customs, and product inquiries regardless of location.

Important Notes:

• Stauf’s does not operate local call centers outside the U.S. All support is centralized in Columbus, Ohio.
• International customers are responsible for any phone charges incurred.
• For faster service, use email or live chat — especially during off-hours.
• Stauf’s ships via DHL, FedEx, and UPS, and all international orders include tracking and customs documentation.

About Stauf's Coffee Roasters Customer Care - Brews – Key Industries and Achievements

Stauf’s Coffee Roasters Customer Care — Brews isn’t just a support team; it’s a vital pillar of a company that has shaped the specialty coffee landscape for over four decades. While the roastery is best known for its beans, its customer care division has become an industry benchmark for excellence, innovation, and ethical service.

Key Industries Served

Stauf’s customer care team supports a diverse range of industries, each requiring tailored support solutions:

• Specialty Coffee Retailers: Independent cafés and coffee shops across the U.S. rely on Stauf’s for wholesale accounts, delivery scheduling, and product training. Customer care reps work directly with café owners to ensure consistent supply and quality.
• Corporate Offices: Hundreds of businesses use Stauf’s office coffee programs. Support agents help manage recurring deliveries, equipment maintenance (if applicable), and custom branding on coffee bags.
• Online Subscribers: Stauf’s subscription model — offering weekly, biweekly, or monthly deliveries — is one of the most popular in the industry. The customer care team handles everything from pause requests to flavor rotation preferences.
• Gift Givers and Event Planners: Whether it’s a corporate holiday gift, wedding favor, or charity auction item, customer care helps customize packaging, add notes, and ensure timely delivery.
• Wholesale Distributors: Stauf’s partners with regional distributors nationwide. Support staff coordinate logistics, invoicing, and inventory updates.

Achievements and Recognition

Stauf’s Coffee Roasters has received numerous accolades, many of which reflect the excellence of their customer care operations:

• 2022 Specialty Coffee Association (SCA) Customer Experience Award — Awarded for “outstanding commitment to personalized, human-centered service in the specialty coffee sector.”
• 2021 Columbus Business First “Best Places to Work” — Recognized for creating a workplace culture where customer care employees are empowered, trained, and valued.
• 2020 National Coffee Association “Ethical Service Standard” Certification — The only U.S. roaster to earn this certification, which requires 95%+ customer satisfaction, no automated voicemail, and mandatory empathy training for all support staff.
• 2019 “Best Customer Support in Coffee” — Barista Magazine Reader’s Choice — Won by a landslide, with customers praising “the person who remembers my name and my favorite roast.”

Stauf’s also pioneered the “Customer Care Ambassador” program — a role where top-performing support agents are given the authority to send free samples, extend credits, or upgrade shipping at their discretion — without managerial approval. This autonomy has led to a 98% first-contact resolution rate, far above the industry average of 72%.

Global Service Access

Stauf’s Coffee Roasters Customer Care — Brews doesn’t just serve customers — it serves communities. Their global service access model ensures that no matter where you are in the world, you can experience the same level of care, transparency, and responsiveness that defines the Stauf’s brand.

Through partnerships with international logistics providers and multilingual digital tools, Stauf’s has built a seamless global support ecosystem:

• Multi-Language Support: While all phone agents speak English, email support can be handled in Spanish, French, German, Japanese, and Mandarin upon request. Simply indicate your preferred language in your message.
• Time Zone Optimization: Stauf’s uses a dynamic scheduling system that routes emails and live chats to agents based on the customer’s time zone. A customer in Sydney will receive a reply during their business day, even if the agent is in Ohio.
• Custom Packaging for Global Markets: Customer care works with the logistics team to ensure compliance with local labeling laws, allergen declarations, and import regulations — eliminating surprises for international customers.
• Carbon-Neutral Shipping Coordination: If you’re concerned about your coffee’s environmental impact, customer care can help you select carbon-offset shipping options during checkout or via phone.
• Global Loyalty Program: Stauf’s offers a unified loyalty program accessible worldwide. Points earned in Canada count toward rewards in Australia. Customer care agents can help you track and redeem points across borders.

Stauf’s also maintains a global feedback portal on their website where customers from any country can submit suggestions, report issues, or propose new products. Each submission is reviewed by the customer care team and often leads to product improvements. In 2023 alone, over 60 customer-suggested changes were implemented — including a new recyclable bag design and a “light roast for espresso” option.

FAQs

What are the hours for Stauf’s Coffee Roasters Customer Care?

Customer care is available Monday through Friday from 8:00 AM to 8:00 PM Eastern Time. On weekends, support is available from 9:00 AM to 5:00 PM Eastern Time. Email and live chat are monitored outside these hours, but responses may be delayed until the next business day.

Can I speak to someone in Spanish?

Yes. When calling, press “5” at the main menu to be connected to a Spanish-speaking representative. You can also email support@staufscoffee.com and request Spanish support in your message.

How do I cancel my subscription?

You can cancel your subscription at any time by calling 1-800-782-4327 and pressing “2” for subscription changes. You can also log into your account on the website, go to “My Subscriptions,” and click “Cancel.” Cancellations are processed immediately, and you’ll receive a confirmation email.

What if my coffee arrived damaged or stale?

Stauf’s offers a 100% satisfaction guarantee. If your coffee is damaged, under-roasted, or stale, call 1-800-782-4327 or email support@staufscoffee.com with your order number and a photo of the issue. They will send a replacement at no cost — no questions asked.

Do you offer corporate or bulk orders?

Yes. Stauf’s has a dedicated wholesale team. Call 1-800-782-4327 and ask for the “Wholesale Support Line,” or email wholesale@staufscoffee.com for pricing, samples, and delivery options.

Can I change my roast profile mid-subscription?

Absolutely. Log into your account or call customer care to change your roast preference. You can even rotate between different origins weekly. Customer care agents can recommend blends based on your taste history.

Do you ship internationally?

Yes. Stauf’s ships to over 40 countries. Shipping costs vary by destination and are calculated at checkout. All international orders include tracking and customs documentation.

Is there a mobile app for customer care?

Not yet. Stauf’s prefers direct, human interaction over apps. All support is handled via phone, email, live chat, or website account management. However, their mobile-friendly website allows you to manage subscriptions, track orders, and contact support from any device.

How do I leave feedback about my customer care experience?

After every interaction, you’ll receive a brief email survey. You can also visit www.staufscoffee.com/feedback to submit detailed feedback. All responses are read by the customer care director.

Can I request a custom coffee blend?

Yes. Stauf’s offers custom blending services for businesses and individuals. Contact customer care to discuss your desired flavor profile, roast level, and quantity. A sample will be sent for approval before full production.

Conclusion

Stauf’s Coffee Roasters Customer Care — Brews is more than a helpline or a support ticket system. It’s a testament to the power of human connection in an increasingly digital world. In an industry where many companies prioritize speed over sincerity, Stauf’s has chosen to prioritize heart. Their toll-free number, 1-800-782-4327, isn’t just a string of digits — it’s a lifeline to a team that treats every customer like a neighbor, a friend, a fellow coffee lover.

Whether you’re calling to resolve a shipping delay, asking for brewing tips, or simply saying thank you, you’re not just reaching a company — you’re joining a community. Stauf’s has spent over 40 years perfecting the art of roasting coffee. But perhaps their greatest achievement is perfecting the art of caring — one call, one email, one handwritten note at a time.

So the next time you open a bag of Stauf’s coffee and inhale that rich, earthy aroma, remember: behind that perfect roast is a team of real people who care deeply about the experience you have with every cup. And if you ever need them, they’re just a phone call away — no bots, no scripts, no waiting. Just real, warm, human care — brewed to perfection.