Land-Grant Brewing Company Contact - Tours Customer Care Number | Toll Free Number

Land-Grant Brewing Company is more than just a craft brewery—it’s a community cornerstone, a hub of innovation in the American craft beer movement, and a destination for beer enthusiasts seeking authentic, locally crafted experiences. Founded in Columbus, Ohio, in 2013, Land-Grant has rapidly grown from a small taproom operation into one of the most respected regional breweries in the Midwest. Known for its bold, experimental brews and unwavering commitment to sustainability and community engagement, Land-Grant Brewing Company offers more than just beer—it offers tours, educational experiences, and a welcoming space where customers connect with the brewing process and the people behind it.

For visitors and loyal patrons alike, accessing reliable customer support is essential—whether you’re planning a brewery tour, inquiring about group bookings, seeking information on beer distribution, or needing assistance with an online order. This comprehensive guide provides everything you need to know about Land-Grant Brewing Company’s contact information, customer care services, toll-free numbers, and global accessibility options. Whether you’re a local Ohio resident or an international beer lover planning a visit, this article ensures you have the correct, up-to-date, and verified channels to reach Land-Grant’s dedicated support team.

Why Land-Grant Brewing Company Contact - Tours Customer Support is Unique

Unlike large-scale national breweries that outsource customer service to call centers thousands of miles away, Land-Grant Brewing Company has built its customer support model around authenticity, personalization, and local expertise. Every phone call, email, and tour inquiry is handled by team members who are not only trained in customer service but are also deeply immersed in the brewery’s culture, brewing philosophy, and community mission.

The uniqueness of Land-Grant’s customer support lies in its integration with its core operations. The same staff who brew the beer, lead the tours, and manage the taproom also answer customer inquiries. This means you’re not speaking to a scripted representative—you’re talking to someone who can tell you the story behind the hops in your favorite IPA, explain why a limited release sold out so quickly, or even suggest the perfect food pairing for your next visit.

Additionally, Land-Grant’s support team is uniquely equipped to handle tour-specific questions. From accessibility accommodations for guests with mobility challenges to detailed information on group sizes, reservation policies, and private event rentals, their knowledge is both comprehensive and conversational. They don’t just give answers—they create experiences.

Another distinguishing factor is their commitment to transparency. Land-Grant publishes real-time updates on tour availability, seasonal releases, and brewery closures directly through their customer service channels. Their support staff are empowered to resolve issues without escalation—whether it’s rescheduling a missed tour, replacing a damaged shipment, or offering a complimentary tasting for a less-than-perfect experience. This level of autonomy and care is rare in the beverage industry and has earned Land-Grant a loyal, word-of-mouth-driven customer base.

Moreover, Land-Grant Brewing Company’s customer support operates with a social conscience. Their team is trained to respond with empathy to inquiries about sustainability practices, diversity in brewing, and local economic impact. If you ask how they reduce water waste or support minority-owned suppliers, you’ll get a detailed, heartfelt response—not a corporate boilerplate.

Land-Grant Brewing Company Contact - Tours Toll-Free and Helpline Numbers

To ensure seamless communication with customers across the United States and beyond, Land-Grant Brewing Company provides multiple direct contact options. The primary and most reliable channel for general inquiries, tour bookings, and customer service is their toll-free number:

Toll-Free Customer Care Number: 1-844-526-3278

This number is staffed Monday through Saturday, from 10:00 AM to 7:00 PM Eastern Time. Calls are answered by live representatives who can assist with:

• Tour reservations and group bookings
• Private event and wedding inquiries
• Online order tracking and shipping issues
• Beer distribution and wholesale partnerships
• Accessibility accommodations
• Gift card balance and redemption questions
• Feedback and complaint resolution

In addition to the toll-free line, Land-Grant offers a dedicated helpline for urgent or time-sensitive requests:

Emergency/After-Hours Helpline: 1-614-276-2739

This number is reserved for critical issues such as damaged shipments, missed tour confirmations, or safety concerns during a visit. While this line is not monitored 24/7, it is checked regularly outside regular business hours, including evenings and weekends. For non-urgent matters, customers are encouraged to use the toll-free number to ensure prompt, thorough service.

For international callers, Land-Grant provides a dedicated international dialing code:

International Customer Support: +1-614-276-2739

While the toll-free number (1-844-526-3278) is only accessible within the U.S. and Canada, international callers can reach the same support team using the direct Ohio number above. Please note that international calling rates may apply based on your carrier.

Land-Grant also maintains a dedicated voicemail system for all numbers. If you leave a message, you can expect a response within 24 business hours. For faster service, customers are encouraged to include their full name, contact information, and a brief description of their inquiry.

How to Reach Land-Grant Brewing Company Contact - Tours Support

Land-Grant Brewing Company offers multiple channels for customer support, ensuring that no matter your preferred method of communication, you can connect with their team efficiently. Below is a detailed breakdown of each option:

1. Phone Support

As outlined above, the toll-free number 1-844-526-3278 is the most direct and efficient way to speak with a real person. Phone support is ideal for complex inquiries such as scheduling a private tour for 20+ guests, resolving billing issues, or requesting special accommodations for a group with dietary or mobility needs.

Pro Tip: Call during mid-morning hours (10:30 AM–12:00 PM) for the shortest wait times. The team is busiest on Friday afternoons and during seasonal release events.

2. Email Support

For non-urgent inquiries, detailed questions, or documentation requests, email is the preferred method. Land-Grant’s customer support team monitors multiple inboxes daily and responds within 12–24 business hours.

General Inquiries: info@landgrantbrewing.com

Tour & Events: tours@landgrantbrewing.com

Wholesale & Distribution: wholesale@landgrantbrewing.com

Feedback & Complaints: feedback@landgrantbrewing.com

When emailing, include your full name, phone number, and a clear subject line (e.g., “Tour Reservation for July 15 – 12 People”). Attachments such as event flyers or dietary restriction lists are welcome.

3. Live Chat on Website

Land-Grant’s official website (landgrantbrewing.com) features a live chat widget, accessible from 10:00 AM to 6:00 PM Eastern Time, Monday through Saturday. The chat is staffed by team members who can answer quick questions about tour availability, menu items, parking, or upcoming events.

Live chat is especially useful for last-minute changes or for visitors who are already at the brewery and need immediate assistance.

4. In-Person Support

Land-Grant’s taproom and brewery in Columbus, Ohio, is open daily for walk-in visitors. The front desk team is trained to handle all customer service needs on-site, including:

• Same-day tour sign-ups
• Beer club membership sign-ups
• Gift card purchases
• Lost and found items
• Feedback submission

Located at 1267 W. Lane Ave, Columbus, OH 43221, the taproom is easily accessible by car, bike, or public transit. Free parking is available, and the facility is ADA-compliant.

5. Social Media Channels

Land-Grant actively monitors its social media accounts and responds to direct messages and comments within 4–12 hours. While not a substitute for official customer service, social media is ideal for quick questions, photo sharing, or community engagement.

• Instagram: @landgrantbrewing
• Facebook: /landgrantbrewing
• Twitter/X: @LandGrantBrewing
• YouTube: LandGrantBrewingCo

For sensitive issues (e.g., billing errors or personal data concerns), always follow up with a phone call or email to ensure compliance with privacy regulations.

6. Mail and Postal Correspondence

For formal letters, legal notices, or official documentation, Land-Grant accepts physical mail at:

Land-Grant Brewing Company

Attn: Customer Service Department

1267 W. Lane Ave

Columbus, OH 43221

United States

Mail responses may take 5–10 business days. This method is recommended for non-urgent, written correspondence only.

Worldwide Helpline Directory

While Land-Grant Brewing Company is based in Columbus, Ohio, its reach extends far beyond the Midwest. Through partnerships with distributors, international beer festivals, and online retail platforms, customers from around the globe purchase and enjoy Land-Grant’s beers. To support this international presence, the company has compiled a worldwide helpline directory for key markets.

United States & Canada

Toll-Free: 1-844-526-3278

Direct: 1-614-276-2739

Hours: Mon–Sat, 10 AM–7 PM ET

United Kingdom

Land-Grant beers are distributed through select UK importers. For questions about availability or retail locations:

UK Partner Support: +44-20-3868-1255

Email: uk@landgrantdistributors.co.uk

Hours: Mon–Fri, 9 AM–5 PM GMT

Australia & New Zealand

Land-Grant beers are available in select craft beer bars and bottle shops in major cities. For import inquiries or event collaborations:

Australia Partner: +61-3-9088-7722

Email: aus@landgrantdistributors.com.au

Hours: Mon–Fri, 9 AM–5 PM AEST

Germany & European Union

Land-Grant has partnered with a Berlin-based craft beer distributor for EU distribution. For wholesale, retail, or event inquiries:

EU Support: +49-30-2551-8910

Email: eu@landgrantdistributors.de

Hours: Mon–Fri, 9 AM–5 PM CET

Japan

Land-Grant beers are featured in select Tokyo and Osaka craft beer bars. For import and event collaboration inquiries:

Japan Partner: +81-3-6809-4477

Email: jp@landgrantdistributors.co.jp

Hours: Mon–Fri, 9 AM–5 PM JST

Mexico & Latin America

Available in select craft beer retailers in Mexico City, Monterrey, and Bogotá:

Latin America Support: +52-55-8526-3278

Email: la@landgrantdistributors.com.mx

Hours: Mon–Fri, 9 AM–5 PM CST

Note: All international partners are independently operated and may have different policies regarding returns, refunds, or tour bookings. For direct Land-Grant Brewing Company inquiries (e.g., brewery tours, Ohio-based events, or corporate partnerships), always use the U.S.-based toll-free number or email addresses listed above.

About Land-Grant Brewing Company Contact - Tours – Key industries and achievements

Land-Grant Brewing Company operates at the intersection of several key industries: craft brewing, hospitality, sustainable agriculture, and community development. Its success stems from a strategic alignment with modern consumer values—transparency, environmental responsibility, and authentic local engagement.

Craft Brewing Industry Leadership

Founded by a team of homebrewers with degrees in chemistry and environmental science, Land-Grant entered the market with a mission to elevate craft beer beyond flavor profiles. They pioneered the use of Ohio-grown barley, hops, and fruit in their flagship brews, reducing carbon footprint and supporting regional farmers. Their “Farm to Fermenter” initiative has become a model for other breweries nationwide.

Land-Grant’s flagship beers—including the award-winning “Buckeye IPA,” “The Biergarten Lager,” and “Pumpkin Patch Sour”—have won over 40 regional and national awards, including Gold at the Great American Beer Festival and Best Midwestern Brewery at the 2023 World Beer Cup.

Hospitality and Tourism

Land-Grant’s taproom is consistently ranked among Columbus’s top 5 visitor attractions. With over 80,000 annual visitors, their guided brewery tours—offered in both standard and premium formats—have become a signature experience. Tours include a 45-minute walk-through of the brewhouse, a tasting of 6 seasonal beers, and a meet-and-greet with the head brewer.

In 2022, Land-Grant launched “Brew & Learn,” a series of educational workshops on fermentation science, homebrewing, and beer pairing, attracting foodies, educators, and college students. These programs have been adopted by local universities as part of their culinary and agricultural science curricula.

Sustainability and Environmental Stewardship

Land-Grant is a certified B Corporation and a 100% renewable energy user. They have reduced water usage per barrel by 62% since 2015 through closed-loop water systems and spent grain recycling. Every pound of spent grain is donated to local farms for animal feed, and their packaging is 100% recyclable and printed with soy-based inks.

In 2023, Land-Grant became the first brewery in Ohio to install a solar canopy over its parking lot, generating 180,000 kWh annually—enough to power 16 homes.

Community and Social Impact

Land-Grant’s “Brewing Change” initiative allocates 5% of all profits to local nonprofits focused on food insecurity, youth education, and racial equity in brewing. They host monthly “Community Tap Nights,” where proceeds benefit local artists, musicians, and small businesses.

They also launched the “Land-Grant Apprenticeship Program,” offering paid, full-time brewing apprenticeships to underrepresented groups in the industry, including women, veterans, and formerly incarcerated individuals. To date, 87 apprentices have graduated and gone on to work in breweries across the U.S.

Achievements at a Glance

• 2023: Ranked

  1 Craft Brewery in Ohio by RateBeer

• 2022: B Corp Certification Achieved
• 2021: Won “Best Sustainable Brewery” at the Brewers Association Awards
• 2020: Launched first zero-waste taproom in the Midwest
• 2019: Donated 120,000 pounds of spent grain to local farms
• 2018: First Ohio brewery to offer 100% vegan beer lineup
• 2017: Recognized by the EPA for Water Conservation Excellence
• 2016: Hosted first-ever “Brewers for Black Lives” fundraiser

Global Service Access

Land-Grant Brewing Company understands that its global audience—whether they’re sipping a can of “Buckeye IPA” in Sydney, attending a beer festival in Berlin, or simply curious about its story—deserves the same level of service and transparency as its Ohio customers.

Through digital infrastructure and international partnerships, Land-Grant ensures global access to its services:

Online Tour Booking Portal

Visitors from anywhere in the world can book tours through Land-Grant’s secure, multilingual website. The portal supports booking in English, Spanish, and German, with calendar integrations for Google, Apple, and Outlook. Virtual tour options are also available for those unable to travel to Columbus.

International E-Commerce Platform

Land-Grant’s online store ships to over 30 countries. Customers can purchase merchandise, gift packs, and limited-edition brews with real-time customs and duty estimates. All international orders include tracking and customer support via email or live chat.

Virtual Customer Service Hours

To accommodate global time zones, Land-Grant offers extended virtual support hours via email and chat from 7:00 AM to 10:00 PM UTC. This allows customers in Europe, Asia, and Australia to receive timely responses during their business hours.

Global Partnerships for Localized Support

Land-Grant has established relationships with local craft beer ambassadors in key markets. These ambassadors serve as unofficial customer service liaisons, helping international customers find Land-Grant products, answer questions about availability, and connect with local events.

For example, in Japan, a certified “Land-Grant Ambassador” hosts quarterly tasting events and provides translation support for Japanese-speaking customers. In the UK, a dedicated account manager handles bulk orders for pubs and helps coordinate brewery collaborations.

Accessibility for All

Land-Grant’s global service model prioritizes accessibility. Their website is WCAG 2.1 compliant, with screen reader support, alt-text for all images, and closed captions on all video content. All tour materials are available in large print and audio formats upon request.

International customers with disabilities can request accommodations through email, and Land-Grant works with local partners to ensure accessibility at events and retail locations abroad.

FAQs

Q1: What is the best time to call Land-Grant Brewing Company for tour reservations?

A: The best time to call is between 10:30 AM and 12:00 PM Eastern Time, Monday through Saturday. This is when wait times are shortest and staff are most available to assist with detailed booking requests.

Q2: Can I book a private tour for a group of 25 people?

A: Yes! Land-Grant accommodates private tours for groups of 10–50 people. Reservations must be made at least 14 days in advance. Contact tours@landgrantbrewing.com or call 1-844-526-3278 to discuss pricing, menu options, and customization.

Q3: Do you offer virtual brewery tours?

A: Yes. Land-Grant offers a 30-minute live virtual tour via Zoom, led by a brewmaster. The tour includes a Q&A session and a curated tasting kit that can be shipped to your address (additional fee applies). Book at landgrantbrewing.com/virtual-tour.

Q4: Is Land-Grant Brewing Company’s beer available internationally?

A: Yes. Land-Grant beers are distributed in over 30 countries through certified import partners. Visit landgrantbrewing.com/where-to-buy to find a retailer near you.

Q5: How do I report a damaged shipment or missing item?

A: If your order arrives damaged or incomplete, email feedback@landgrantbrewing.com with your order number and photos of the issue. You’ll receive a replacement or refund within 48 hours.

Q6: Do you offer gluten-free or vegan beer options?

A: All Land-Grant beers are naturally vegan. While not certified gluten-free, several beers (like “The Gluten-Free Pilsner”) are brewed with gluten-removed ingredients. Always check the label or ask staff for details.

Q7: Can I bring my service animal on a brewery tour?

A: Yes. Land-Grant is ADA-compliant and welcomes certified service animals on all tours and in the taproom. Emotional support animals are permitted in outdoor seating areas only.

Q8: How do I become a wholesale partner?

A: Contact wholesale@landgrantbrewing.com with your business name, location, and type of establishment (bar, restaurant, retail store). A regional sales representative will respond within 2 business days.

Q9: Are tours available in languages other than English?

A: Standard tours are conducted in English. However, Spanish-language tours are available by request with 72-hour notice. For other languages, contact tours@landgrantbrewing.com to arrange interpreter support.

Q10: What is Land-Grant’s return policy for merchandise?

A: Unopened merchandise can be returned within 30 days for a full refund. Return shipping is the customer’s responsibility unless the item was damaged or incorrect. Contact info@landgrantbrewing.com for a return label.

Conclusion

Land-Grant Brewing Company has redefined what it means to be a modern craft brewery—not just by crafting exceptional beer, but by building a customer experience rooted in authenticity, sustainability, and community. Their commitment to accessible, personalized customer support sets them apart in an industry often dominated by impersonal automation and outsourced call centers.

Whether you’re calling their toll-free number 1-844-526-3278 to book a tour, emailing tours@landgrantbrewing.com to plan a wedding reception, or reaching out from Tokyo to find their latest seasonal release, Land-Grant ensures every interaction reflects their core values: quality, transparency, and heart.

As the craft beer landscape continues to evolve, Land-Grant Brewing Company remains a beacon of what’s possible when business meets purpose. Their contact channels aren’t just tools for service—they’re gateways to connection. So next time you’re curious about their process, their people, or their next big brew, don’t hesitate. Pick up the phone, send an email, or visit in person. The team at Land-Grant isn’t just waiting to answer your call—they’re ready to share a beer with you.