How to Use Telemedicine in Columbus

Telemedicine has transformed the way healthcare is delivered across the United States, and Columbus, Ohio, is no exception. As one of the fastest-growing metropolitan areas in the Midwest, Columbus has seen a surge in demand for accessible, efficient, and patient-centered medical services. Telemedicine—defined as the remote delivery of healthcare services using digital communication technologies—has emerged as a vital tool for residents seeking timely care without the constraints of travel, wait times, or clinic availability. Whether you’re managing a chronic condition, seeking mental health support, or need a quick consultation for a minor illness, telemedicine offers a convenient, secure, and often cost-effective alternative to traditional in-person visits.

The adoption of telemedicine in Columbus has been accelerated by advancements in broadband infrastructure, increased smartphone penetration, and regulatory changes that expanded reimbursement and privacy protections. Local health systems, including Ohio State University Wexner Medical Center, Riverside Health System, and Community Health Centers, now offer robust telehealth platforms integrated with electronic health records. This guide will walk you through exactly how to use telemedicine in Columbus—from choosing the right platform to scheduling your first virtual visit—ensuring you get the most out of this modern healthcare solution.

Step-by-Step Guide

Step 1: Determine Your Healthcare Needs

Before diving into telemedicine platforms, take a moment to assess your medical needs. Telemedicine is ideal for non-emergency conditions such as colds, flu, allergies, skin rashes, urinary tract infections, anxiety, depression, hypertension monitoring, diabetes follow-ups, and prescription refills. It is not suitable for emergencies like chest pain, severe trauma, difficulty breathing, or stroke symptoms—in those cases, always call 911 or go to the nearest emergency room.

Consider whether you need a primary care provider, a specialist (such as a psychiatrist or dermatologist), or ongoing management for a chronic condition. Knowing your goal will help you select the right telemedicine service. For example, if you’re seeking mental health counseling, you’ll want a platform that connects you with licensed therapists. If you’re managing high blood pressure, you may benefit from a service that integrates with wearable devices to track vitals in real time.

Step 2: Check Insurance Coverage and Eligibility

Most major insurance providers in Ohio—including Anthem Blue Cross Blue Shield, UnitedHealthcare, Aetna, and Medicaid Managed Care plans—cover telemedicine visits under the same terms as in-person visits. However, coverage details can vary depending on your specific plan, so it’s essential to verify your benefits.

To check your coverage:

• Log into your insurer’s member portal online or use their mobile app.
• Search for “telehealth” or “virtual visit” benefits.
• Look for copay amounts, visit limits, and whether the service requires prior authorization.
• Call your insurer directly using the number on the back of your card if information is unclear.

If you’re uninsured or underinsured, many telemedicine providers in Columbus offer transparent self-pay pricing. For example, common consultation fees range from $40 to $80, often less than the cost of an urgent care co-pay. Some community health centers also offer sliding-scale fees based on income.

Step 3: Choose a Telemedicine Platform

Columbus residents have access to multiple telemedicine options, each with different strengths. Here are the most reliable platforms used locally:

• Ohio State University Wexner Medical Center’s MyChart – Integrated with OSU’s full medical record system, MyChart allows patients to video consult with OSU providers, request prescription refills, view lab results, and schedule follow-ups—all within one secure platform.
• Riverside Health System’s Riverside Anywhere – Offers 24/7 access to board-certified providers for acute care needs. Available via app or web browser, with options for Spanish-speaking providers.
• Amwell – A national telehealth provider widely used in Columbus. Offers visits with doctors, therapists, and dermatologists. Accepts most major insurance plans.
• Teladoc Health – One of the largest telehealth networks in the U.S. Ideal for general medical concerns, mental health, and chronic condition coaching.
• Heal – A unique platform that sends licensed physicians to your home, but also offers video visits. Popular among busy professionals and elderly residents.
• Columbus Community Health Centers (CCHC) Telehealth – Free or low-cost virtual visits for qualifying low-income residents. Offers behavioral health, pediatrics, and chronic disease management.

When selecting a platform, consider:

• Whether it accepts your insurance
• Availability of providers who speak your language
• Specialty offerings (e.g., pediatricians, OB-GYNs, therapists)
• App usability and patient reviews
• Integration with your existing electronic health records

Step 4: Create an Account and Verify Identity

Once you’ve chosen a platform, visit their website or download their mobile app (available on iOS and Android). Registration typically requires:

• Your full legal name
• Date of birth
• Phone number and email address
• Insurance information (if applicable)
• Government-issued photo ID (for identity verification)

Many platforms use secure, HIPAA-compliant identity verification tools such as facial recognition or document upload. This step is critical to ensure patient safety and prevent fraud. Be prepared to take a photo of your driver’s license or state ID and a live selfie. The process usually takes less than five minutes.

After registration, you may be prompted to add a payment method for copays or self-pay visits. Even if you have insurance, some platforms require a card on file for potential out-of-pocket costs.

Step 5: Schedule or Initiate a Visit

Most platforms offer two types of visits: scheduled and on-demand.

Scheduled visits allow you to pick a specific date and time with a provider you’ve seen before or one who specializes in your condition. This is ideal for follow-ups, therapy sessions, or chronic disease management.

On-demand visits connect you with the next available provider, usually within 15–30 minutes. These are best for sudden illnesses like ear infections, rashes, or flu-like symptoms.

To schedule:

1. Log into your account.
2. Select “Schedule a Visit” or “See a Doctor Now.”
3. Choose your reason for the visit from a list of symptoms or conditions.
4. Select your preferred provider type (e.g., family medicine, mental health).
5. Pick a date and time (for scheduled) or confirm immediate availability.
6. Review your copay or fee and confirm the appointment.

You’ll receive a confirmation via email and text message with a link to join the video call. Make sure to save this link and test your device’s camera and microphone beforehand.

Step 6: Prepare for Your Virtual Visit

Preparation is key to a successful telemedicine appointment. Here’s what to do before your scheduled time:

• Find a quiet, private space – Choose a room with minimal background noise and good lighting. Avoid public places like coffee shops or public transit.
• Test your technology – Use a smartphone, tablet, or computer with a working camera, microphone, and internet connection. A wired Ethernet connection is more stable than Wi-Fi. Close unnecessary apps to free up bandwidth.
• Gather your medical information – Have a list of current medications (including dosages), allergies, recent symptoms, and any questions you want to ask. If you use a fitness tracker or blood pressure monitor, have those readings ready.
• Have a pen and paper or digital note-taking app open – You’ll want to record the provider’s recommendations, prescriptions, or follow-up instructions.
• Wear appropriate clothing – If you’re seeing a provider for a skin condition, chest pain, or musculoskeletal issue, be ready to expose the affected area (with privacy in mind).

Join the video call five minutes early to ensure everything works. If you encounter technical issues, most platforms have a built-in chat support feature or a help button.

Step 7: Conduct the Visit

When your provider joins the call, greet them by name and briefly state your reason for the visit. Be honest and specific about your symptoms, duration, and any factors that make them better or worse.

Providers can assess many conditions visually—rashes, swelling, eye redness, gait issues, or signs of depression—and may ask you to perform simple tasks (e.g., “Say ‘ah’,” “Take a deep breath,” “Point to where it hurts”). They may also request that you take your temperature or blood pressure during the call if you have a home monitor.

At the end of the visit, the provider will:

• Diagnose your condition or recommend further testing
• Prescribe medication (sent electronically to your preferred pharmacy)
• Recommend lifestyle changes or home remedies
• Order lab tests or imaging if needed (they’ll provide a referral)
• Schedule a follow-up if necessary

Ask questions if anything is unclear. You have the right to understand your diagnosis and treatment plan. Don’t hesitate to say, “Can you explain that again?” or “What are my alternatives?”

Step 8: Follow Up and Track Progress

After your visit, review any instructions sent via the platform’s secure messaging system. Most platforms allow you to message your provider with follow-up questions for up to 14 days at no additional cost.

If you were prescribed medication, confirm with your pharmacy that the e-prescription was received. Many Columbus pharmacies—including CVS, Walgreens, and local independents—offer delivery or curbside pickup.

For chronic conditions, set reminders to log symptoms, weight, or blood sugar levels. Some platforms integrate with Apple Health, Google Fit, or Fitbit to automatically sync data. This helps your provider track trends over time and adjust care accordingly.

If your symptoms worsen or don’t improve within the expected timeframe, don’t wait—schedule another visit or seek in-person care. Telemedicine is powerful, but it’s not a substitute for physical exams when needed.

Best Practices

Be Honest and Transparent

Telemedicine relies heavily on accurate self-reporting. Even if you feel embarrassed about symptoms like incontinence, sexual health issues, or substance use, your provider needs the full picture to make the right diagnosis. Remember: all communications are confidential and protected under HIPAA.

Use the Same Provider for Continuity of Care

While on-demand visits are convenient, seeing the same provider over time improves outcomes. They’ll know your medical history, preferences, and responses to treatments. If you’re satisfied with a provider during your first visit, ask if you can schedule future appointments with them.

Keep a Digital Health Journal

Use your smartphone’s Notes app, a free tool like Google Keep, or a dedicated health app to log:

• Symptoms and their timing
• Medication adherence
• Food intake and sleep patterns
• Exercise and mood changes

This journal becomes invaluable during telehealth visits and can help identify triggers or patterns your provider might miss.

Involve Family Members When Appropriate

For elderly patients, children, or those with cognitive impairments, it’s helpful to have a trusted family member join the video call. They can help communicate symptoms, remember instructions, and support adherence to treatment plans. Most platforms allow multiple participants in a session—just notify the provider beforehand.

Understand When to Transition to In-Person Care

Telemedicine is not a replacement for all medical care. If your provider recommends an in-person visit for a physical exam, lab work, or imaging, follow through. Delaying necessary care can lead to complications. Columbus has numerous urgent care centers, community clinics, and specialty offices with flexible hours—use them when needed.

Protect Your Privacy

Never use public Wi-Fi for telemedicine visits. Always use a secure, password-protected home network. Avoid sharing your login credentials. Log out after each session. If you’re using a shared device, clear your browser history and cache.

Stay Informed About Local Health Initiatives

The City of Columbus and Franklin County Public Health regularly promote telehealth equity programs, especially in underserved neighborhoods. Subscribe to newsletters from Columbus Public Health or the Ohio Health Information Partnership to learn about free telemedicine workshops, device donation drives, or internet access programs.

Tools and Resources

Recommended Telemedicine Platforms in Columbus

• MyChart (OSU Wexner) – https://mychart.osu.edu
• Riverside Anywhere – https://www.riversidehealthcare.com/riverside-anywhere
• Amwell – https://www.amwell.com
• Teladoc Health – https://www.teladoc.com
• Columbus Community Health Centers Telehealth – https://www.columbuschc.org/telehealth

Free or Low-Cost Internet Access Programs

Reliable internet is essential for telemedicine. If you qualify based on income, consider these Columbus-area programs:

• ConnectHomeUSA – Offers discounted broadband to families with children enrolled in public housing. Contact Columbus Metropolitan Housing Authority for details.
• Affordable Connectivity Program (ACP) – A federal program providing up to $30/month off internet bills ($75/month for households on tribal lands). Apply at https://www.affordableconnectivity.gov.
• Columbus Public Library Digital Equity Initiative – Free Wi-Fi hotspots available for checkout. Visit any branch or call (614) 645-2270.

Device Recommendations

You don’t need expensive equipment to use telemedicine effectively:

• Smartphone – iPhone 8 or newer, Android 9 or newer with a front-facing camera.
• Tablet – iPad or Samsung Galaxy Tab with a stand for hands-free viewing.
• Computer – Laptop with built-in camera and microphone (Windows or macOS).
• Accessories – A pair of headphones with a microphone improves audio quality and privacy.

For patients with hearing or vision impairments, many platforms offer closed captioning, screen reader compatibility, and video relay services.

Health Tracking Apps

Integrate these apps with your telemedicine visits for better outcomes:

• MyFitnessPal – Track diet and nutrition.
• Glucose Buddy – Log blood sugar levels for diabetes management.
• Blood Pressure Monitor (With Bluetooth) – Models from Omron or iHealth sync data directly to your health app.
• Daylio – Mood and mental health tracker with visual trends.
• Apple Health / Google Fit – Centralize step count, sleep, heart rate, and more.

Local Support Organizations

These Columbus-based nonprofits offer guidance and assistance with telemedicine access:

• United Way of Central Ohio – 2-1-1 helpline for health and social services referrals (dial 2-1-1 or visit https://www.unitedwaycentralohio.org).
• Ohio Health Equity Network – Advocates for equitable telehealth access in marginalized communities.
• Franklin County Senior Services – Offers tech coaching for seniors using telemedicine platforms.

Real Examples

Example 1: Maria, 68, Managing Diabetes from Gahanna

Maria, a retired teacher living in Gahanna, was diagnosed with Type 2 diabetes three years ago. She found it difficult to travel to her endocrinologist downtown due to arthritis and transportation issues. After learning about OSU’s MyChart telehealth program through her primary care provider, she scheduled her first virtual visit. Her provider reviewed her glucose logs from her Bluetooth-enabled meter, adjusted her metformin dosage, and connected her with a dietitian for a virtual nutrition session. Maria now has monthly virtual check-ins and uses MyChart to message her care team with questions. She says, “I haven’t missed a single appointment since I started using telemedicine. It’s like having my doctor in my living room.”

Example 2: Jamal, 24, Seeking Mental Health Support in South Columbus

Jamal, a college student at Ohio State, struggled with anxiety and panic attacks but felt stigmatized seeking therapy in person. He used Teladoc’s mental health platform to connect with a licensed counselor who specialized in young adult anxiety. Within a week, he had his first session via video. Over the next three months, he attended weekly sessions and learned coping techniques. He also joined a virtual support group offered through the platform. “I was scared to walk into a therapist’s office,” Jamal says. “But talking from my dorm room felt safe. It changed everything.”

Example 3: The Rodriguez Family, Pediatric Care in North Columbus

The Rodriguez family has three children under age 10. When their youngest developed a high fever and rash on a Saturday night, they couldn’t reach their pediatrician. They used Riverside Anywhere’s on-demand service and connected with a pediatrician within 20 minutes. The provider diagnosed a viral rash, advised on fever management, and emailed a prescription for acetaminophen to their local pharmacy. The family saved hours of waiting in an overcrowded ER and avoided unnecessary antibiotics. “We’ve used it twice since then—for ear infections and allergies,” says their mother. “It’s become part of our routine.”

Example 4: David, 52, Remote Monitoring for Hypertension

David, a warehouse supervisor with high blood pressure, was prescribed a home blood pressure monitor through his employer’s wellness program. He linked the device to his Amwell account, which automatically sent readings to his primary care provider. His provider noticed a trend of elevated readings on workdays and suspected job-related stress. During a telehealth visit, they discussed stress-reduction techniques and adjusted his medication. David now uses his monitor daily and receives automated alerts if his numbers spike. “I didn’t realize how much my job was affecting my health until the data showed me,” he says.

FAQs

Can I use telemedicine if I don’t have a smartphone?

Yes. Many platforms work on desktop or laptop computers with a webcam and internet connection. You can also use a tablet. If you don’t have access to a device, some community centers and libraries in Columbus offer free telemedicine kiosks with private booths and technical assistance.

Are telemedicine visits as effective as in-person visits?

For many conditions, yes. Studies show telemedicine is equally effective for managing chronic diseases, mental health, and acute illnesses like colds and UTIs. However, physical exams for conditions like abdominal pain, heart murmurs, or neurological issues still require in-person evaluation. Your provider will recommend the best option based on your needs.

Can I get prescriptions through telemedicine?

Yes. Providers can electronically prescribe most medications, including antibiotics, antihypertensives, antidepressants, and asthma inhalers. Controlled substances like opioids or benzodiazepines require stricter regulations and may require an in-person visit under federal law.

Is telemedicine covered by Medicaid in Ohio?

Yes. Ohio Medicaid covers telemedicine visits for all eligible beneficiaries under the same terms as in-person care. No prior authorization is needed for most services. Check with your Medicaid managed care plan for specific rules.

What if I’m not tech-savvy?

Many platforms offer phone-based support and video tutorials. Columbus Public Health and local senior centers host free “Telehealth 101” workshops. You can also ask a family member or friend to help you set up your account and join your first visit.

Can I see a specialist through telemedicine in Columbus?

Yes. Many specialists—including endocrinologists, cardiologists, psychiatrists, dermatologists, and neurologists—offer virtual consultations. You may need a referral from your primary care provider, but many platforms allow direct access to specialists.

Are telemedicine visits private and secure?

Yes. All reputable platforms use end-to-end encryption and comply with HIPAA regulations. Your conversations, records, and images are protected and stored securely. Avoid using personal email or unsecured apps like FaceTime or Zoom for medical visits unless the provider confirms they’re HIPAA-compliant.

What if I need lab work or imaging after a telemedicine visit?

Your provider can order labs or imaging (X-rays, MRIs, ultrasounds) and send the requisition to any Columbus-area facility. You’ll receive instructions on where to go and what to expect. Results are typically sent back to your telemedicine provider and uploaded to your patient portal.

Can I use telemedicine for dental or vision care?

Some telemedicine platforms offer teledentistry for urgent issues like tooth pain or broken crowns, and tele-optometry for basic vision screenings. However, these services are limited and cannot replace in-person exams for cleanings, fillings, or comprehensive eye exams.

How often can I use telemedicine?

There’s no set limit. You can use it as often as medically necessary. Many people use it for urgent issues monthly and for chronic care every 3–6 months. Check your insurance plan for any visit limits.

Conclusion

Telemedicine in Columbus is no longer a novelty—it’s a foundational part of modern healthcare. From busy professionals managing work-life balance to seniors avoiding transportation barriers, from students seeking mental health support to families needing after-hours care, telemedicine meets people where they are—with dignity, efficiency, and clinical excellence.

By following the steps outlined in this guide—assessing your needs, choosing the right platform, preparing for your visit, and leveraging available tools—you can take full advantage of this technology. The key to success lies not just in using the app or clicking the link, but in engaging actively with your care, staying informed, and advocating for your health.

As Columbus continues to invest in digital health infrastructure and equity initiatives, access to telemedicine will only improve. Whether you’re new to virtual care or looking to optimize your current experience, the resources, platforms, and support systems are here. Embrace telemedicine not as a compromise, but as a powerful, convenient, and personalized way to take control of your health—right from your home in Columbus.