How to See CAPA Theatre Shows in Columbus

CAPA Theatre, short for the Columbus Association for the Performing Arts, is one of the most influential cultural institutions in central Ohio. Located in the heart of downtown Columbus, CAPA operates several historic venues—including the Ohio Theatre, the Palace Theatre, and the Sells Studio—that host a dynamic calendar of Broadway touring productions, concerts, dance performances, comedy acts, and classical music events. For residents and visitors alike, experiencing a live show at a CAPA venue is more than entertainment; it’s a gateway to artistic excellence, community engagement, and urban cultural vitality. Whether you’re a first-time theatergoer or a seasoned patron, knowing how to navigate the process of securing tickets, selecting seats, and maximizing your experience ensures you get the most out of every performance. This guide provides a comprehensive, step-by-step roadmap to seeing CAPA Theatre shows in Columbus, covering everything from ticket acquisition to post-show etiquette, with practical tips, trusted resources, and real-world examples to help you plan flawlessly.

Step-by-Step Guide

Attending a CAPA Theatre show is a straightforward process when approached systematically. Below is a detailed, chronological guide to help you move from initial interest to enjoying the performance with confidence.

Step 1: Explore the Current Season Schedule

The first step in planning your visit is to review CAPA’s current and upcoming season offerings. Visit the official website at capa.com. The homepage features a prominently displayed “Shows & Events” section, which organizes performances by venue, date, and category (e.g., Broadway, Comedy, Classical). Use the filters to narrow your search by genre, price range, or date. Pay attention to the “On Sale Now” and “Coming Soon” tags—these indicate availability and help you prioritize early planning. Many popular Broadway tours sell out weeks or even months in advance, so checking the schedule regularly is essential.

Step 2: Choose Your Show and Date

Once you’ve identified a performance that interests you, review the show’s details thoroughly. Each event page includes a synopsis, cast information, run time, age recommendations, and accessibility notes. For families, note whether the show is suitable for children—some productions contain mature themes or loud sound effects. For those with mobility needs, CAPA venues are fully ADA-compliant, with accessible seating, restrooms, and parking. If you’re attending with a group, consider whether the show’s timing fits everyone’s schedule. Weekday evening shows often have fewer crowds and better parking availability than weekend performances.

Step 3: Select Your Ticket Purchase Method

CAPA offers multiple channels for purchasing tickets, each with unique advantages:

• Online at capa.com – The most efficient and widely used method. The site’s interactive seating chart allows you to preview seat locations in real time. You can sort by price, section, and availability.
• Phone Orders – Call the CAPA Box Office at (614) 469-0939 during business hours. This option is helpful if you have questions about seat locations or accessibility needs.
• In Person – Visit the CAPA Box Office located at 39 North High Street, Columbus, OH 43215. Open Monday–Friday from 10 a.m. to 6 p.m., and on show days until curtain. In-person purchases allow you to see physical seating maps and receive immediate assistance.

Always purchase tickets directly from CAPA or its authorized partners to avoid scams. Third-party resellers may charge inflated prices or sell invalid tickets.

Step 4: Understand Pricing and Discounts

CAPA offers a variety of pricing tiers to accommodate different budgets. General admission tickets range from $35 for select comedy or local performances to over $150 for top-tier Broadway shows. However, several discount options are available:

• Student Discounts – Valid student ID holders can receive reduced prices on select performances. Check the show page for “Student Rush” or “Student Ticket” eligibility.
• Senior Discounts – Patrons aged 62 and older qualify for discounted tickets on many shows.
• Group Sales – Groups of 10 or more can receive discounted rates and priority seating. Contact CAPA’s Group Sales team via the website to arrange.
• Dynamic Pricing – Prices may fluctuate based on demand. Booking early often secures lower rates.
• Flash Sales and Promotions – Subscribe to CAPA’s email newsletter to receive alerts about limited-time discounts, buy-one-get-one offers, or special events like “Pay What You Can” nights.

Step 5: Secure Your Seats

When purchasing tickets, use the interactive seating map to select your preferred location. CAPA’s venues vary in layout:

• Ohio Theatre – A 1928 atmospheric theatre with a grand, ornate interior. Orchestra seats offer the most immersive experience; mezzanine seats provide excellent sightlines and are often more affordable.
• Palace Theatre – Known for its ornate ceiling and intimate acoustics. Side orchestra seats can offer unique angles, while center balcony seats are ideal for those seeking elevated views.
• Sells Studio – A smaller, modern black-box theatre perfect for experimental and intimate performances. Seating is flexible and often includes general admission or assigned cabaret-style seating.

Pro tip: Avoid the extreme sides of the orchestra or the very back rows of the balcony, as sightlines may be partially obstructed. Seats in the center, approximately 10–15 rows back, typically offer the best balance of view and sound.

Step 6: Receive and Manage Your Tickets

After purchase, you’ll receive a confirmation email with your tickets. Most CAPA tickets are delivered digitally via email as a PDF or mobile barcode. Download the CAPA app (available on iOS and Android) to store your tickets and receive show reminders. Alternatively, you can print your tickets at home. If you don’t receive your tickets within 24 hours, check your spam folder or contact CAPA directly through their website contact form. No physical ticket will be mailed unless specifically requested during checkout.

Step 7: Plan Your Arrival and Transportation

CAPA venues are centrally located in downtown Columbus, making them easily accessible by car, public transit, rideshare, or walking. If driving, use the CAPA parking guide on their website to find nearby lots and garages. Popular options include the CAPA Garage (39 N. High St.), the Columbus Commons Garage, and the Huntington Bank Garage. Parking typically costs $10–$15, with validation available for show attendees.

For public transit, the COTA bus system serves downtown with multiple routes stopping near the venues. The “Downtown Circulator” (Route 10) runs frequently and connects major attractions. Rideshare drop-off points are clearly marked at each venue’s entrance. Arrive at least 45 minutes before curtain time to allow for parking, security screening, and finding your seat. Latecomers may be seated at the discretion of house management, often during intermission.

Step 8: Prepare for the Performance

Before entering the theatre, review the venue’s policies:

• Bag size restrictions apply—backpacks larger than 14” x 14” may be subject to inspection.
• Photography and recording devices are strictly prohibited.
• Most venues allow sealed water bottles but prohibit outside food and beverages (except for medical needs).
• Restrooms are located on each level; lobby bars open 90 minutes before showtime and during intermission.

Dress code is smart casual. While formal attire is not required, many patrons choose to dress up for Broadway nights. Avoid strong perfumes or colognes, as they can disturb others in enclosed spaces.

Step 9: Enjoy the Show

Once seated, turn off your phone or switch it to silent mode. Refrain from talking during the performance. Applause is encouraged at the end of songs, scenes, or acts—follow the lead of the audience. If you’re unfamiliar with the production, don’t hesitate to read the program booklet, which includes cast bios, production notes, and acknowledgments. Many CAPA shows include a pre-show talk or post-show Q&A—check the event page for details. These sessions offer deeper insight into the artistry behind the performance.

Step 10: After the Show

After the final curtain, wait for the house lights to come up before exiting. This allows for a safe and orderly flow. If you enjoyed the performance, consider leaving a review on Google, Yelp, or CAPA’s website. Your feedback helps shape future programming. You can also join CAPA’s membership program to receive exclusive benefits, including early access to tickets, invitations to backstage events, and discounts on future shows.

Best Practices

Maximizing your CAPA Theatre experience requires more than just buying a ticket. Following these best practices ensures a seamless, enjoyable, and memorable outing every time.

Plan Ahead, Especially for Popular Shows

Broadway tours like “Hamilton,” “Wicked,” or “The Lion King” often sell out within hours of going on sale. Mark your calendar for the official on-sale date, which is typically announced on CAPA’s website and social media channels. Set a reminder for 10 a.m. on the day tickets become available—this is when the highest volume of inventory is released.

Join the CAPA Email List

Subscribing to CAPA’s newsletter is one of the most effective ways to stay informed. Subscribers receive early access to presales, exclusive discount codes, and behind-the-scenes content. You’ll also be notified about last-minute ticket releases and special events like “CAPA Nights Out,” which pair performances with themed dining experiences.

Use the CAPA Mobile App

The official CAPA app (available on Apple App Store and Google Play) consolidates your tickets, show schedules, parking maps, and venue information in one place. You can receive push notifications about show delays, weather-related changes, or last-minute seating upgrades. The app also allows you to donate to CAPA’s education initiatives directly from your phone.

Consider Membership Benefits

CAPA offers tiered membership levels (Individual, Family, Patron, and Benefactor) with benefits that include:

• Priority ticket access before the general public
• Complimentary parking on show nights
• Invitations to exclusive receptions with artists
• Discounts on concessions and merchandise
• Recognition in printed programs

Even the basic Individual Membership ($75/year) pays for itself after just two full-price tickets. For frequent attendees, the Family Membership ($150/year) offers substantial value.

Be Aware of Cancellation and Exchange Policies

CAPA tickets are non-refundable, but exchanges are permitted for most shows under certain conditions. You may exchange your tickets for another performance of the same production (subject to availability) up to 24 hours before the original showtime. A $5 exchange fee applies. No exchanges are allowed for final performances, special events, or donations. Always review the specific terms when purchasing.

Bring a Small, Discreet Bag

Security screening is standard at all CAPA venues. To expedite entry, carry a small clutch or purse rather than a large backpack or tote. Avoid bringing unnecessary items—coats can be checked at the coatroom, and large umbrellas may be stored at the door.

Support Local Arts

CAPA invests heavily in community outreach, including school matinees, free public performances, and youth arts education. Consider donating a portion of your ticket cost or volunteering at a show. Your support helps ensure these venues remain vibrant cultural hubs for future generations.

Respect the Space and Other Patrons

The historic theatres operated by CAPA are architectural treasures. Maintain a quiet, respectful demeanor. Avoid using your phone during the show, even for quick glances. If you need to step out, wait for a natural pause in the performance and use the side aisles to minimize disruption.

Tools and Resources

Several digital tools and offline resources can enhance your planning and experience when attending CAPA Theatre shows.

Official CAPA Website: capa.com

The primary hub for all ticketing, schedules, venue information, and educational content. The site is mobile-responsive and features a searchable database with filters for date, genre, price, and accessibility.

CAPA Mobile App

Available for iOS and Android, the app allows you to store tickets, receive real-time updates, and access digital programs. It also includes a map of downtown Columbus with walking directions from parking lots to each theatre.

Google Maps and Waze

Use these apps to navigate to CAPA venues and check real-time traffic, parking availability, and estimated arrival times. Search “Ohio Theatre Columbus” or “Palace Theatre Columbus” for accurate directions.

SeatGeek and Broadway.com (for comparison only)

While CAPA is the only authorized seller, you can use SeatGeek to compare pricing trends for specific shows across regions. Be cautious—these sites are not affiliated with CAPA and may list resold tickets at inflated prices. Use them only for market research, never for purchase.

Local Media Outlets

Follow Columbus-based publications like The Columbus Dispatch, CityScene, and 90.9 WOSU for reviews, interviews, and feature stories about upcoming CAPA productions. These sources often include insider tips and artist profiles not found on official channels.

YouTube and Spotify

For musicals, listen to original cast recordings on Spotify to familiarize yourself with the score. Watch official trailers and behind-the-scenes clips on YouTube to get a sense of the staging and choreography. This enhances your appreciation during the live performance.

Public Transit App: COTA Go

Download the COTA Go app to plan bus routes, track real-time arrivals, and purchase digital passes. The app integrates with Google Maps and provides alerts for service changes.

Accessibility Resources

CAPA offers audio description, closed captioning, and sensory-friendly performances for select shows. Visit the “Accessibility” section on capa.com to request accommodations. You can also call the Box Office to arrange assistive listening devices or wheelchair seating.

Local Dining and Nightlife Guides

Many downtown restaurants offer pre-show dinner specials for CAPA patrons. Websites like VisitColumbus.com and DineColumbus.com list venues with “Theatre Dinner Packages” that include reserved seating and discounted meals. Popular spots include The Alibi, The Southern, and The Greenhouse Tavern—all within a 10-minute walk of the theatres.

Real Examples

Let’s look at three real-world scenarios that illustrate how to successfully attend CAPA Theatre shows.

Example 1: First-Time Broadway Attendee

Sarah, a 28-year-old teacher from Worthington, has never seen a Broadway show. She wants to take her sister to “Hadestown” this spring. She begins by visiting capa.com and finds the show listed for April 15–20. She subscribes to the CAPA newsletter and sets a calendar alert for the on-sale date. On the day tickets go live, she logs in at 9:45 a.m., selects two center orchestra seats in row H, and completes the purchase using her debit card. She downloads the tickets to her phone and uses the CAPA app to find parking at the nearby garage. On the night of the show, she arrives at 6:15 p.m., has a pre-show dinner at The Southern, and enjoys the performance with no stress. Afterward, she leaves a glowing review on Google and joins the Individual Membership program.

Example 2: Group of Friends Attending Comedy Night

Four friends from Ohio State University want to see Trevor Noah at the Palace Theatre. They use the CAPA website to check availability and discover that tickets are still available for the Saturday night show. They choose a group of four seats in the mezzanine, which offers great sightlines at a lower price. One friend uses their student ID to qualify for a $15 discount per ticket. They coordinate arrival times via group chat and take an Uber together to avoid parking hassles. They arrive early to take photos outside the historic theatre and enjoy the ambiance before the show. Afterward, they post a video on Instagram tagging @CAPAtheatre and encourage others to attend.

Example 3: Senior Citizen with Mobility Needs

James, 71, attends CAPA shows regularly but uses a wheelchair. He calls the Box Office to inquire about accessible seating for “Les Misérables.” The representative confirms that wheelchair-accessible seats are available in the orchestra section with companion seating nearby. James requests an aisle seat with extra legroom and arranges for a parking pass for the accessible lot. He receives a confirmation email with a map showing the elevator entrance and accessible restrooms. On the night of the show, he arrives early, is greeted by a CAPA usher who guides him to his seat, and enjoys the performance without barriers. He later writes a thank-you note to CAPA’s accessibility coordinator, which is shared in their annual report.

FAQs

Can I buy CAPA tickets at the door?

Yes, tickets are available at the box office on the day of the performance, provided the show hasn’t sold out. However, popular shows often sell out in advance, so purchasing online ahead of time is strongly recommended.

Are there student discounts for CAPA shows?

Yes. Many performances offer discounted student tickets with a valid ID. Some shows also feature “Student Rush” tickets—available for $20–$30 on the day of the performance, subject to availability. Check the individual show page for details.

What if I lose my tickets?

If you purchased digital tickets, you can access them again through your CAPA account or the email confirmation. If you printed physical tickets and lost them, contact CAPA immediately. They can reissue your tickets if you provide your order number and photo ID.

Can I bring children to CAPA shows?

Most Broadway shows are recommended for ages 8 and up. Younger children may be admitted if they have a ticket, but some productions contain loud noises or mature themes. Always check the show’s age recommendation before purchasing. Babes in arms are not permitted in most venues.

Do CAPA venues have parking?

Yes. CAPA operates its own garage at 39 N. High Street, and several public garages are nearby. Parking costs range from $10–$15, with validation available at the box office or theatre lobby.

Is there a dress code for CAPA shows?

There is no strict dress code. Most patrons wear business casual or semi-formal attire, but jeans and sneakers are perfectly acceptable. The focus is on comfort and respect for the performance.

What if a show is canceled or rescheduled?

CAPA will notify ticket holders via email and post updates on their website. If a show is canceled, you’ll be offered a full refund or the option to exchange for another performance. If rescheduled, your original tickets will be valid for the new date.

Can I donate my tickets if I can’t attend?

Yes. CAPA accepts ticket donations for unsold seats. Donating your tickets allows CAPA to provide access to underserved communities and supports their educational mission. Contact the Box Office to arrange a donation.

Do CAPA venues offer sensory-friendly performances?

Yes. CAPA hosts select sensory-friendly performances each season, designed for individuals with autism, sensory sensitivities, or cognitive disabilities. These shows feature reduced lighting and sound levels, relaxed house rules, and designated quiet areas. Check the accessibility page on capa.com for upcoming dates.

How far in advance should I book tickets?

For major Broadway productions, book at least 3–6 months in advance. For comedy, dance, or local acts, 1–2 months is typically sufficient. Last-minute tickets may be available for less popular shows, but availability is never guaranteed.

Conclusion

Seeing a CAPA Theatre show in Columbus is more than an evening out—it’s an immersion into the heart of the city’s cultural identity. From the glittering chandeliers of the Ohio Theatre to the intimate energy of the Sells Studio, each venue tells a story beyond the stage. By following the steps outlined in this guide—from researching shows and selecting seats to arriving prepared and respecting the space—you ensure that every performance is not just attended, but truly experienced. Whether you’re a lifelong theatre enthusiast or someone exploring the arts for the first time, CAPA offers accessible, high-quality performances that resonate long after the final bow. Use the tools, embrace the best practices, and let the magic of live performance transform your perspective. Columbus is home to a world-class arts scene, and with the right preparation, you’re not just watching a show—you’re becoming part of its legacy.